PIMFA
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The new Consumer Duty is set to be the ‘biggest regulatory overhaul in a decade’ on how firms service consumers. In this FREE, interactive 60-minute webinar, Chris Holme, Partner at Clyde & Co, and Shadia El Dardiry, Associate at the firm, review the role HR and People teams play in supporting their firms to achieve the ‘culture and behaviour shift’, the FCA expects to see.
Key discussion topics include, but are not limited to:
• Reviewing and updating your SM&CR framework changes to ensure that responsibility for the Consumer Duty is appropriately embedded within all roles and responsibilities.
• Ensuring staff are aware of the new Individual Conduct Rule 6 which requires staff to “act to deliver good outcomes for retail customers” and how it applies to their role.
• Reviewing your HR policies e.g. do staff have a clear avenue to raise concerns if they feel the firm is not delivering good outcomes?
• Re-visiting your staff incentives, performance management and remuneration structures – are they designed to be consistent with ensuring good outcomes for customers?
More about Chris Holme
Chris is a leading lawyer in the field of employment law; supporting employers with the full range of issues that they face.
He works predominately in the financial services and professional services sectors, supporting a number of law firms, accountancy firms, banks and asset managers. He leads the firm’s professional services sector group, and also our Employment team’s financial services and professional services groups.
In relation to the work Chris carries out, it includes the most complex and reputationally significant work within the employment area.
In relation to how Chris works, he partners with employers, gets to know their business, and becomes an extension of their in-house team. This enables him to deliver commercial and pragmatic advice which really works for the businesses he partners with.
Chris has also previously worked in-house as an employment lawyer at two North American investment banks.
More about Shadia El Dardiry
Shadia El Dardiry is an employment lawyer at Clyde and Co. She previously worked at a charity law firm, where she regularly advised charities and creative organisations. Shadia comes from a human rights background, and has worked on migration issues in Europe, the Middle East, and North Africa.
